SHIPPING TIMELINES :
Please note that each garment is carefully processed and quality-checked before dispatch. While we aim to deliver your order as quickly as possible, we never compromise on craftsmanship.
We believe in full transparency so there are no surprises.
Total Delivery Time = Processing Time + Transit Time
Processing Time :
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3–7 business days for ready-to-ship items
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5–10 business days for stitched or customized orders
(Processing begins once measurements are received.)
Transit Time :
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Standard Shipping: 8–10 business days
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Express Shipping: 4–5 business days
Delivery timelines may vary slightly depending on destination, customs clearance, and courier operations.
Orders are shipped using premium international carriers such as:
DHL / FedEx / UPS / Aramex
SHIPPING COST :
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Free Shipping on orders above $200
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Standard Shipping: $14.99
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Express Shipping: $24.99
Shipping charges are calculated at checkout based on your selected shipping method.
CUSTOM DUTY | TARIFFS | VAT | IMPORT DUTY :
We strive to ship most orders on a duty-paid basis wherever possible.
However, global customs regulations vary by country and may change without notice. In rare circumstances, customers may be required to pay import duties, VAT, tariffs, or similar taxes.
If additional charges are imposed by customs authorities, they will be the responsibility of the customer.
Katha Studio will not be held liable if a package is delayed, held, destroyed, or returned due to non-payment of customs duties, VAT, tariffs, or similar charges.
RETURNS :
We offer a generous 7-day no-questions-asked return policy.
If you are unsatisfied with your purchase for any reason, you may request an exchange.
To initiate a return, please email:
For international returns, customers are responsible for shipping the product back at their own expense.
REFUND POLICY :
Refunds are issued in the form of Store Credit only.
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Store credit can be used for future purchases on our website.
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Store credit will be issued for the full product price paid by the customer.
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Shipping charges are non-refundable.
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A payment processing fee of 5% of the order value (minimum $5 USD) will be deducted from the refund amount.
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Store credit is valid for 1 year from the date of issuance.
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If unused within 1 year, it will expire and cannot be renewed.
NON-RETURNABLE ITEMS :
The following products are not eligible for return or exchange:
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Any product that exhibits physical damage or is not in original condition
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Customized or made-to-order garments
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100% Pure Silk Sarees
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Jewelry pieces
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Orders placed using store credit (partially or fully)
Orders placed using store credit are not eligible for return, exchange, or additional discounts.
CANCELLATIONS :
Orders once placed cannot be cancelled or modified for any reason.
If you need assistance after placing your order, please contact us at:
In the event of product unavailability due to quality or stock issues, we will contact you via email with suitable alternatives or refund options.
FAQ :
How soon will I receive my Store Credit?
Once your return is received and inspected, we will notify you via email. After approval, your store credit will be issued to your registered email address.
Katha Studio reserves the final right to approve or reject any return or exchange request.
How do I use the Store Credit?
Once you receive your store credit code, apply it at checkout in the “Coupon Code” section and click “Apply.”
Please note:
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The full store credit amount must be used in a single transaction.
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Store credit cannot be renewed once expired.
If you experience any issues, please contact our support team.
What about lost shipments?
Katha Studio is not responsible for shipments lost in transit.
We use trusted global shipping partners including DHL, FedEx, UPS, and Aramex to ensure reliable worldwide delivery.